Returns & Exchanges
At Carner Barcelona, we want you to be completely satisfied with your purchase. If you are not happy with your fragrance, you may return unopened and unused products in their original packaging within 14 days of delivery.
Contact Customer Support
Email our concierge team with your order number and reason for return to receive a Return Authorization and the correct shipping address.
Prepare Your Package
Securely pack the unopened perfume bottle in its original box and protective cellophane to ensure it remains undamaged during transit.
Ship the Item
Send your package using a trackable shipping service. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged.
Quality Inspection & Refund
Once our olfactory experts verify the product's condition, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing